Field Service Engineer – Mechanical Bias

Job Description

Job Title: Field Service Technician – Mechanical/Toolmaker
Job Location: UK/IRE/EU
Start Date: ASAP
This is an on the road job and travel time will range from 50%-75% of the time.
Job Description;
Our client’s team in the UK division are currently looking for a bright & ambitious Field Service Engineer (Toolmaker/Mechanical) who enjoys teamworking and on-going, challenging projects. The engineer will be responsible for servicing automation equipment remotely and at the end-client’s facilities with a focus on resolution of customer issues to support increasing customer loyalty & revenue in alignment to the customer’s needs. The successful candidate will also be responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities.
Responsibilities;
– Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status;
– Report and correct abnormal equipment conditions and inaccurate actions by customer staff;
– Support developing operating and troubleshooting knowledge of the operations team;
– Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment;
– Make recommendations to repair/replace only items that require repair/replacement;
– Travel to both domestic and international customer locations for long- and short-term support;
– Lead on-site team and liaison with customer and our client’s Project Manager;
– Coordinate 3rd party vendors and assist to resolve technical issues as required;
– Follow our client’s and their customer’s plant and safety regulations while at their facility;
– Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people;
– Ensure customer issues have been resolved through follow-up communication and project/case closure if required;
– Be available to be on-call on a rotational basis;
– Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly;
– Collect and assemble all necessary technical information and customer specifications to prepare for service scope;
– Facilitate warranty/non-warranty claims with the customer;
– Coordinate service projects including team meetings, schedule and financials as required;
– Assist others and take on temporary or permanent assignments as requested by the Service Manager;
– Responsible for keeping up with current products and equipment used at our client’s facility in Cambridge;
– Responsible for meeting or exceeding customer expectations in an efficient manner;
– Ensure that all business activities are performed with the highest ethical standards and in compliance with our client’s Code of Business Conduct; and
– Adhere to all health and safety rules and procedures.
Qualifications & Experience;
– A post-secondary diploma, degree or certificate of qualification specialising in mechanical engineering, tool & die making, MTBI or equivalent;
– Design experience is not essential but an asset;
– A minimum of five (5) years of experience in a hands-on mechanical environment;
– The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customers and our client’s management in a multi-discipled engineering environment under pressure;
– Excellent understanding of pneumatics and hydraulics with basic electrical & systems control, along with ability to read engineering drawings, reference manuals and assembly system instruction guides is essential;
– Must have experience, and be proficient with, MS Office;
– Ability to quickly gain knowledge to readily troubleshoot systems; and
– Be eligible to travel domestically & internationally within 30 days from hire date and be legally eligible to operate a vehicle, as this is an essential job function.

The successful candidate MUST have the following;
– Legal right to work and travel in the UK & Ireland;
– Be ok to travel for up to two (2) weeks away from home;
– Be ok to work weekends when requested & planned in advance;
– Be ok to work up to ten (10) hours per day when required (and very rarely twelve (12) hours per day that could be requested); and
– Be ok, with advance notice, to work short-term nightshifts.